Authenticity

Are all your products authentic?

- Yes, all our products are guaranteed authentic!

Where do you source your items?

- We source every one of our items from AACD (Association Against Counterfeit Distribution) members in Japan.

Payment

What are your payment methods?

- We have BDO, BPI, and GCash.

How long will it take for my payment to be confirmed?

- It will take 24 hours (at most) for us to confirm your payment.

What will happen to my order if I don't pay within 24 hours?

- Your order will automatically be cancelled.

Do you accept Cash on Delivery?

- As of the moment, we don't accept Cash on Delivery as a mode of payment.

Do you accept layaway?

- As of the moment, we don't accept layaway as a mode of payment.

Shipping & Delivery

What courier will deliver my item?

- We ship items via J&T Express.

How long will it take to get my order?

- After payment confirmation, your order will be shipped out in 1-3 days. The lead time of J&T Express for the following locations are:
Luzon - 1 to 5 days
NCR - 1 to 5 days
Visayas - 3 to 7 days
Mindanao - 3 to 7 days
Island - 5 to 6 days

Where are you based?

- We are based in Pampanga.

How will my item be packed?

- To be careful and discreet, we always ship our items inside a box and protect it with bubble wrap.